Return/Refund Policy

Return/Refund Policy 

ProPunny operates with print-on-demand companies, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.


You can always contact us for any return/refund questions at

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Lost Packages
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.

If the address is correct, please make sure to contact the local post office. If your product is still lost after contacting the local post office, we will investigate it further in partnership with our print providers and offer a free replacement if we determined there was an error on our part. You have 21 days from the estimated delivery date to make this claim. 

Please Note: Once your package is marked as delivered, ProPunny is no longer held responsible for any lost, stolen, or missing goods.

We thank you for choosing ProPunny and our team will do everything possible to provide the most suitable solution to you in accordance with our guidelines.