Return/Refund Policy
Return/Refund Policy
ProPunny operates with print-on-demand companies, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, ProPunny offers a free replacement or refund if you contact us within 21 days of product delivery. Submission of proof of purchase and picture(s) showcasing the damaged product(s) or manufacturing errors are required. Please immediately submit the required documentation to info@propunny.com to rectify the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
If approved for a refund, please remember it can take some time for your bank or credit card company to process and post the refund to you. If more than 15 business days have passed since we’ve approved your refund, please contact us at info@propunny.com.
Please note: If the order shipping details were incorrect, ProPunny will not be held responsible and will not offer replacements or refunds. You are responsible for inputting the correct information. If the shipment is returned to the print-on-demand facility due to a wrong address and you wish to have it reshipped, you will be liable for reshipment costs once we have confirmed an updated address with you.
You can always contact us for any return/refund questions at info@propunny.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Lost Packages
In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.
If the address is correct, please make sure to contact the local post office. If your product is still lost after contacting the local post office, we will investigate it further in partnership with our print providers and offer a free replacement if we determined there was an error on our part. You have 21 days from the estimated delivery date to make this claim.
Please Note: Once your package is marked as delivered, ProPunny is no longer held responsible for any lost, stolen, or missing goods.
We thank you for choosing ProPunny and our team will do everything possible to provide the most suitable solution to you in accordance with our guidelines.